Privacy policy

What we collect

This site collects only what you type into it. If you use the contact form, that is your name, email address, phone number and message. If you use the booking form, that is your name, email address and phone number.

Why we collect it

We use the contact form details to reply to your enquiry. We use the booking form details to schedule your appointment and to confirm it with you.

Where it is stored

The information you submit is stored in the customer-relationship system that At Your Service Plumbing Company uses to manage enquiries and appointments.

Live chat

The live-chat widget on this site is operated by the business's messaging provider. It receives whatever you type into the chat.

Cookies and similar tracking

This site does not use cookies for advertising. It may use cookies or similar browser storage in these ways:

• The chat widget may set cookies or local storage so a conversation can continue while you browse.
• The site may carry an analytics tag that records how pages are visited, such as which pages are viewed, so we can see what is useful.

You can block or delete cookies in your browser settings. The site's pages will still load, though chat may not remember you.

Text messages (SMS)

If you tick a text-message box on a form, we may text you about your appointment or, if you chose that option, send occasional offers and news. Both boxes are optional and start unchecked.

Phone numbers and SMS consent collected on this site are never sold, rented or shared with third parties for their own marketing, and are used only to message the person who opted in.

Reply STOP to any message to opt out, or HELP for help.

How we protect your information

The forms on this site are served over an encrypted HTTPS connection. The information you submit is held in the business's password-protected customer-relationship system, and access is limited to the people who work at the business.

Correcting or removing your data

To ask us to correct or remove your information, email atyourserviceplumbing@yahoo.com.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it last changed.